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Ticketmaster changes its refund policy due to coronavirus

Shinedown Concert at the Nutter Center Feb 28 - Papa Roach/ Photograph Paige Cobos/The Guardian

Shinedown Concert at the Nutter Center Feb 28 – Papa Roach | Photograph Paige Cobos | The Guardian

Across the world, shows and concerts have been postponed or cancelled due to the coronavirus. With Ticketmaster being the top company in ticket sales, their new policy might affect those with tickets to shows at the Nutter Center.

According to wkyc Studios, the policy will begin on May 1.

What the policy says

Ticketmaster recently changed their refund policy so that refunds are only given if events have been completely cancelled; full refunds will not be offered to events that have been postponed or cancelled.

With that being said, Ticketmaster’s policies are always updating.

Tickets to shows at the Nutter Center

“If students have purchased tickets online through Ticketmaster, we advise them to read all email correspondence from Ticketmaster as they are getting ready to roll out additional options regarding ticket refunds and credits,” said the Nutter Center’s Marketing Manager Misty Cox and Box Office Manager Kiley Fleming in an email.

Some shows at the Nutter Center have already been reschedueld. These include Jeff Dunham on July 11, Professional Bull Riding on Aug. 15 and Time Warp Prom on Aug. 29.

The only show that has been postponed without a future date is James Taylor.


This policy has raised concern for those with financial issues due to the circumstances.

“If for some reason they cannot attend the rescheduled date, then the tickets can be refunded at the point of purchase. The Nutter Center box office is currently closed, so purchases made from the box office can be returned once we open back up,” said Cox.

“If students purchased their tickets directly from Ticketmaster, they will receive emailed updates of event status changes. Customers who purchased tickets at the Nutter Center box office should check or the Nutter Center Facebook page for future updates.”

Shaddia Qasem

Former Wright Life Editor

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